Frequently Asked Questions

QBarber is a real-time queue management platform built for barbershops. It helps you manage walk-ins, notify customers when it is their turn, and run a smoother shop floor with tablet, kiosk, and customer web tools.

Customers join the queue from their phone or your kiosk. Your team sees the live queue on the barber tablet, calls the next client, and marks cuts complete. Everyone sees accurate wait times and position updates in real time.

Customers scan a QR code at your shop or open a link you share. They join from a mobile-friendly web page — no app download required. They can also install the QBarber PWA for faster access and push notifications.

No. You can use your own phones or tablets (BYOD). QBarber also supports optional kiosk and display setups if you want a dedicated in-shop screen for walk-ins and queue visibility.

Yes. Add each barber to your shop so they can manage their own queue, take breaks, and call the next customer from the tablet. Plans support solo barbers through full teams.

Multi-location support is available on the Pro plan. Each shop gets its own queue, branding, and barber team while you manage everything from one account.

QBarber offers Free, Standard, and Pro plans. Start free with core queue features, then upgrade as your team grows for advanced analytics, branding, priority support, and multi-location tools. See our pricing page for full details.

Customers can opt in to push notifications when they join the queue. They receive alerts when their turn is approaching so they can step away without losing their place.

Core queue operations continue with limited connectivity. The barber tablet caches recent state and syncs automatically when the connection returns, so your shop can keep moving during brief outages.

Standard and Pro plans include priority support. All shops can reach our team by email for setup help, billing questions, and troubleshooting. We aim to respond quickly during UK business hours.